It didn’t take long for 2 Helps You to get improvements for the disabled in place at William P. Hobby Airport’s rideshare lot.
In September, we first raised concerns about restroom access and the spacing of accessible parking spaces.
It started with Kevin Yackly, who contacted 2 Helps You about a problem at the lot: There was no adequate restroom nearby.
After investigating, 2 Helps You brought the issue to the attention of the Houston Airports System Aviation Director and the City of Houston.
Within days, restrooms were made available for rideshare drivers using the lot.
But that wasn’t the only problem.
During the initial investigation, 2 Helps You also found that accessible parking spaces were too close together, making it difficult for people with disabilities to get in and out of their vehicles.
For Yackly and other drivers who need additional room to maneuver, the limited spacing created a significant obstacle.
The airport director acknowledged the concern and committed to change, “We’ll have this fixed ASAP”, said Jim Szczesniak.
On a return visit to the rideshare lot, 2 Helps You found that the airport had added more space around accessible parking areas, giving drivers more room to open their doors and exit their vehicles.
The changes were designed to improve access without reducing the number of available accessible parking spaces.
According to the on-site changes observed by 2 Helps You, new accessible parking spaces were added with additional room created for drivers.
For Yackly, the changes address concerns that prompted him to reach out in the first place.
Airport leadership tells us they are not done as they are adding speed bumps.
The follow-up highlights the role of 2 Helps You in bringing consumer concerns to the attention of the people and agencies responsible for addressing them.
Do you have a problem that needs attention?
Contact 2 Helps You team at our help desk to share your consumer concern.
Remember, we should never be your first call, but we don’t mind being your last.
